Privacy Policy

AlwaysOn Defender July 1, 2024

At AlwaysOn Defender ("we," "us," or the "Company"), we are dedicated to safeguarding our users' privacy. This Privacy Policy details the specific practices we follow concerning the collection, use, disclosure, and protection of information for the AlwaysOn Defender product suite.

Please be aware that this policy does not extend to our website or other products. We periodically update this policy and encourage you to review it frequently. Should there be any changes, we will inform you via email, in-app messaging, or notifications, provided you have opted in.

DATA WE DO NOT COLLECT

To maintain transparency, we want to specify the types of information we do not gather:

We do not track or record any information related to your VPN activities, such as the applications, services, or websites accessed while connected to our service.

We do not store or collect your original or server IP addresses, nor do we record DNS queries made during service use.

DATA WE COLLECT

As a provider committed to internet privacy and security, we place a high value on user privacy and strive for complete transparency with our users. Trust forms the foundation of our relationship with our users, and being transparent is key to building this trust. Here’s a breakdown of the information we collect, how it's collected, and the reasons for collecting it:

Account Data: We automatically collect the registration date (e.g., 2018/09/01) when you register an account.

Subscription Data: We automatically collect subscription status (e.g., 2018/09/01 - 2018/10/01) when a purchase is made. This information is collected solely to enhance user support.

AGGREGATED DATA

Operating System Details: We collect the operating system version (e.g., iOS 11.3.1-10,000,000) each time the AlwaysOn Defender app is launched.

App Version Information: Details like app version (e.g., Version 6.1_132_432908b) are gathered every time the app is opened.

Daily Active Users: Data on daily active users (e.g., 2018/09/01-19,000,000) is captured each time the app is used.

User Geodemographics: Information such as user location (e.g., US-100,000,000) is obtained from the App Store and Google Play Store.

This data aids in enhancing our understanding of our user base and planning product developments to improve user experience and satisfaction.

VPN CONNECTION DATA

Server Location: The location of the VPN server (e.g., US-California server 1) is automatically recorded during each VPN connection.

Connection Timestamp: The exact time of the VPN connection (e.g., Connected@15:30 2018/05/15) is noted.

Error Reports: Any errors encountered during the VPN connection (e.g., Error_Userdoesnotallowconfiguration) are automatically logged.

Network Type: Information like the network type (e.g., 4G) is collected by our analytics service provider.

This information is utilized solely for diagnosing issues and enhancing the VPN service. It is PERMANENTLY DELETED from our systems within 96 hours.

ADDITIONAL INFORMATION

Analytics Data: This includes app crash reports and in-app page engagement, gathered during interactions with AlwaysOn Defender.

Advertising Data: Information such as the iOS ad identifier (IDFA) and Android ad master identifier is collected.

The data we collect is crucial for assessing the app’s performance and its features, as well as supporting the functionality of our free VPN service. We ensure that no information gathered from users of AlwaysOn Defender is shared with external advertisers.

For further details on our analytics service providers, please consult the privacy policy of the respective provider.AppMetrica: https://metrica.yandex.com/about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

OUR COMMITMENT TO PRIVACY PROTECTION

We are dedicated to safeguarding our users' privacy and have put in place several measures to ensure this, including:

Limiting access to user data strictly to relevant teams (e.g., support, accounting).

Ensuring that VPN connection data is permanently erased from our system 96 hours after collection.

Consistently reviewing regulations and laws to maintain and enhance privacy protection.

If you have any questions or privacy-related concerns, please feel free to contact us at support@alwayson-defender.com. Our dedicated team will respond within 48 hours.

COOKIE POLICY

We utilize cookies on our website to improve our services, which include:

Session Cookies: These store your preferences and login information on our site.

Google Analytics: This tool assists in analyzing page performance and the effectiveness of our advertising. For more details, please visit the Google Analytics privacy policy: Google Analytics Privacy.

GDPR COMPLIANCE

Under the General Data Protection Regulation (GDPR), individuals within its jurisdiction enjoy specific rights concerning their personal data:

You can learn about the data ID Pro collects, as outlined in this Policy.

You may request a copy of your data; please note, this may take up to 30 days to process.

You have the right to request corrections to any inaccurate or incomplete information about you.

You can ask us to delete your data, although some payment information may need to be retained for tax reasons.

You can request that we halt the processing of your personal data.

You can request your data in a commonly used format, which may take up to 40 days to provide.

You have the right to object to the processing of your personal data and to be informed about any profiling or automated decision-making based on your data.

CHANGES AND UPDATES TO THIS PRIVACY POLICY

We encourage you to review this page frequently to stay informed about any changes to this Policy. We will update the Policy on our Service and mark the date of the latest revision. Your continued use of our Service after an updated Policy is implemented signifies your understanding, acceptance, and agreement to the current version of this Policy. If changes significantly impact your rights or obligations, we will take appropriate steps to notify you beforehand. This may include prominently displaying the updated Policy on our Service, contacting you via the details you provided, or other suitable methods.

CONTACT US

If you have any inquiries about this Privacy Policy, please contact us at support@alwayson-defender.com.